General Terms and Conditions of Sale

General Terms and Conditions of Sale of TOR by Anna Marconi – Sole proprietorship for the Maremoro brand through the online shop hosted at the www.ceramichemaremoro.com dominion

Maremoro is a registered trademark of TOR by Anna Marconi – sole proprietorship.

The site www.ceramichemaremoro.com handles the sale via internet of ceramic handicraft products bearing the Maremoro name. The aforementioned products belong to the category of Caltagirone ceramics (Moor’s heads, plates, pine cones, prickly pears, etc.) and are crafted in Caltagirone (Sicily).

Registered office: Piazza della Repubblica 18, 20124 Milano (MI), Italy.

All products are manufactured and packaged in and shipped from Caltagirone (Sicily).

1 – INTRODUCTION

This paragraph contains the General Terms and Conditions of use and sale of the website corresponding to the domain www.ceramichemaremoro.com (hereinafter referred to as the “website”) of TOR by Anna Marconi (hereinafter referred to as “TOR”) with which all users wishing to browse and purchase the products of the website in question must comply.

By accessing the website and browsing its contents, you accept the following terms:

1.1 Any user not wishing to accept these terms may simply refrain from browsing the pages of the website.
1.2 Anyone accessing the Site implicitly declares that they are of legal age and will not use the website or the materials contained therein for illicit purposes or in any way contrary to the laws currently in force.
1.3 These terms and conditions may be changed by TOR at any time without advising users, who should read the Conditions periodically before accessing the contents of the website.
1.4 Whenever products which are subject to specific terms and conditions mentioned only on the aforementioned pages of the website, these will prevail over these conditions.
1.5 These terms and conditions should be understood to be governed by Italian law and should be interpreted from this perspective.

Users who access the Site from a country other than Italy are required to behave in full compliance with the conditions and laws in force in Italy.

2 – SUPPLIER OF SERVICES / CONTRACTING PARTY

The service provider of the online shop www.ceramichemaremoro.com, as an authorized online retailer and contracting party is:

TOR by Anna Marconi – sole proprietorship.

Piazza della Repubblica 18, 20124 Milano (MI), Italy
Tax number: 08551130969 / C.F: MRCNNA83R59G489R
Tel: +39 347 5420061
E-mail: info@ceramichemaremoro.com
REA: MI-2087780
Pec: tordiannamarconi@legalmail.it

Represented by the sole director: Anna Marconi

3 – INDUSTRIAL AND INTELLECTUAL PROPERTY RIGHTS

3.1 All the contents of the Site are protected by the current rules regarding copyright and industrial and/or intellectual property.

By way of example, the content of the Site must be understood as including, but not being limited to:

– Texts;
– Any graphic image and/or text in general;
– Photos;
– Video clips;
– Audio;

3.2 Any reproduction, alteration, transmission, publication and/or redistribution of the contents of the Site without the express written authorization of TOR is strictly forbidden, except for the printing, downloading and visualization of the contents of the site exclusively for personal and non-business purposes. and on the condition that the content is in no way modified and that the information relating to the industrial and intellectual property rights therein are included and not tampered with.

4 – PROTECTION OF PERSONAL DATA

Pursuant to art. 13, Legislative Decree. n. 196/03 and subsequent amendments and additions (“Privacy Code”), please be informed that your personal data will be processed, also via electronic means, by TOR by Anna Marconi – sole director, with registered office in Piazza della Repubblica 18, 20124 Milan (MI), Italy, VAT number, 08551130969 and REA: MI-2087780, in the person of the legal representative Marconi Anna as the data controller for the purposes of the carrying out of contracts, the supplying of requested articles and the provision of the services requested, as well as for the fulfilment of obligations under national and/or EU laws and regulations.

Failure to complete the mandatory fields marked with an asterisk [*] will make it impossible for TOR to continue providing the services you have requested. With regard to this aim, you will be asked to give your consent to the relative processing.

Please be informed that you can at any time exercise the rights referred to in Article 7 of the Privacy Code by sending an e-mail to info@ceramichemaremoro.com
We would in any case invite you in any case to update your data in the case of changes, as well as to read the full text of the code below.
Transcription of the art. 13 of Legislative Decree 30 June 2003, n. 196

4.1 INFORMATION

1 The person in question or the person whose personal data is collected shall be informed in advance orally or in writing about:
1.1 the purposes and methods of the data processing;
1.2 the mandatory or optional nature of the provision of data;
1.3 the consequences of a possible refusal to respond;
1.4 subjects or categories of subjects to whom personal data may be communicated or who may become aware of them through their positions as managers or employees, and the scope of the communication of said data;
1.5 the rights referred to in Article 7;
1.6 the identification details of the proprietor and, if designated, of the representative in the territory of the state pursuant to article 5 and of the person in charge. When the proprietor appoints new managers, at least one of them is indicated, indicating the site of the communication network or the methods through which the updated list of data processors may be easily consulted.
When a person has been appointed to reply to the interested party in the case of their exercising the rights referred to in Article 7, this person will be indicated.

2 The information referred to in paragraph 1 also contains the elements required by specific provisions of this code and may not include the elements already known to the person providing the data or whose knowledge may hinder in practice the performance, by a public entity, inspection or controls carried out for the purposes of defence or security of the State or for the prevention, detection or prosecution of crimes.

3 The Italian Data Protection Authority can identify with its own provision simplified procedures for disclosure provided in particular by telephone assistance and information services to the public.

4 If personal data is not collected from the interested party, the information referred to in paragraph 1, including the categories of processed data, is to be provided to the subject when registering the data or, when their communication is expected, not after the first communication.

5 The provision referred to in paragraph 4 does not apply when:
5.1 the data is processed on the basis of an obligation established by law, by a regulation or by community legislation;
5.2 the data is processed for the purpose of conducting defensive investigations pursuant to the law of December 7, 2000, n. 397, or, in any case, to assert or defend a right in court, provided that the data is processed exclusively for such purposes and for the period strictly necessary for their carrying out;
5.3 disclosure to the interested party involves the use of means that the Italian Data Protection Authority, prescribing any appropriate measures, declares manifestly disproportionate to the protected right, or is revealed, in the opinion of the Italian Data Protection Authority, impossible.
Transcription of article 7 (Legislative Decree 30 June 2003, n.196)

4.2 – Right of access to personal data and other rights

1 The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning them, even if they have not yet registered, and the eventual communication of that data in an intelligible form.

2 The interested party has the right to obtain the indication:
2.1 of the origin of personal data;
2.2 of the purposes and methods of processing;
2.3 of the logic applied in case of processing carried out with the aid of electronic instruments;
2.4 of the identification details of the owner, of the managers and of the designated representative pursuant to article 5, paragraph 2;
2.5 of the subjects or categories of subjects to whom the personal data may be communicated or who may learn about them as appointed representative in the territory of the State, managers or agents.

3 The interested party has the right to obtain:
3.1 the updating, rectification or, when desired, integration of data;
3.2 the cancellation, transformation into an anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed;
3.3 the attestation that the operations referred to in a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this is shown to be impossible or involves a use of means manifestly disproportionate to the protected right.

4 The interested party has the right to object, in whole or in part:
4.1 for legitimate reasons to the processing of personal data concerning him or her, even if pertinent to the purpose of the collection;
4.2 to the processing of personal data concerning him or her for the purpose of sending advertising or direct sales material or for carrying out market research or commercial communications.

4.3 – Security of browsing and entry of personal data

To ensure total security during browsing and the entry of personal data which precede the actual transaction, TOR uses SSL (Secure Socket Layer) technology.

This technology encrypts and protects data sent over the internet.

When the SSL protocol is activated, the address bar will become green and a padlock icon will appear in it: clicking on this will provide information on the registration of the SSL digital certificate.

The URL will also begin with with “https” instead of “http”: this ensures data protection for the page the customer is browsing.

5 – TERMS OF SALE AND PURCHASING INSTRUCTIONS

This section contains the general terms and conditions of sale and payment on-line through the website www.ceramichemaremoro.com managed by TOR which is also the owner. Apart from in the case of any exceptions specifically agreed upon in writing, these general conditions apply to the relationship between TOR and the customer.

5.1 Purchase contract

5.1.1 By online purchase contract we mean a ‘distance contract’, that is, the transaction concerning movable goods and/or services stipulated between a supplier – TOR by Anna Marconi, Piazza della Repubblica 18, 20124 Milan (MI), Italy, VAT number: 08551130969 – and a customer in the context of a distance selling system organized by the supplier who, for the purposes of this contract, uses the remote communication technology called “internet”.

5.1.2 All contracts will therefore be concluded directly through access by the customer to the internet site at the address: https://www.ceramichemaremoro.com, who, by following the procedures indicated, who conclude the contract for the purchase of the goods.

5.1.3 A final consumer is defined as the natural person who purchases goods and services for purposes not directly related to their professional activity.
Below are the terms and conditions of sale that will remain effective until changed by the supplier. Any changes to the terms of sale will be effective from the time they are published on the website and refer to sales made from that moment on

5.2 How to make a purchase

5.2.1 By clicking on the BUY link in the online shop below the product image or by going to the dedicated product page, you can add the product TO YOUR CART; clicking at the top right on VIEW CART will take you to the CART page where you can view the article or articles selected. By clicking on CONCLUDE ORDER and entering the personal data required to do so, you will be taken to a summary page which allows you to have an overview of the products in your shopping cart and check again the data regarding your order.

5.2.2 Next, choose the preferred payment method.

5.2.3 Upon conclusion, it will be necessary and obligatory for the purpose of the completion of the purchase transaction to declare that you have read and accepted the terms and conditions of sale. By clicking on the ORDER link and after the payment by credit card has been made (if this method has been chosen) you will be redirected to the page with a summary of the order you have made.

5.2.4 The receipt of the order will be confirmed by TOR in an e-mail reply sent to the e-mail address provided by the customer at the time of registration with the site or at the time of completion of the electronic form relating to the communication of the order. This confirmation message will contain the date and time of receipt of the order and a “Customer Order Number”, to be used in any eventual communication with TOR.

5.2.5 Communications between TOR and the final consumer will take place via the e-mail address info@ceramichemaremoro.com or other addresses differently specified but always connected to the www.ceramichemaremoro.com domain.

5.2.6 The TOR reply message will contain a summary of the order made, of all the data entered by the customer and the main general conditions of sale.

5.2.7 Acceptance of an order will take place only when the order is sent by TOR. The shipment of the purchased products will be confirmed by e-mail. Confirmation is subject to product availability.

5.2.8 In the case of non-receipt of the e-mail related to the order placed (due to temporary technical problems/problems with the credit card payment gateways, etc.), please contact via e-mail the address info@ceramichemaremoro.com, specifying all data related to the order placed.

5.2.9 TOR reserves the right not to accept an order or to withdraw from any contract on the basis of justified reasons including but not limited to:

– errors or inaccuracies concerning the products appearing on the www.ceramichemaremoro.com website;
– temporary or permanent unavailability of the product;
– incorrect or unverifiable billing data;
– orders which appear to be fraudulent;
– the impossibility of delivering the products to the address provided;
– suspicion of debit or credit card fraud.

In the event that TOR cannot process the customer’s order, this will be communicated to the customer via an e-mail.

6 – PRICES AND SHIPPING COSTS

6.1 The prices indicated in the online shop pursuant to art. 1336 of the Civil Code, are inclusive of VAT and any other taxes (unless otherwise indicated)

6.2 Shipping costs throughout Italy are free from 50,00 €.

6.2.2 Shipping costs to all countries of the European Union and U.K. are included.

IMPORTANT INFORMATION:
Prices may vary depending upon the country from which the user visiting the site is located via a geolocation system based upon their IP address.

Price variations are related to the differing shipping methods and types described in points 6.2 and 6.2.2

Visitors using VPN or proxy services to voluntarily geolocate to countries other than the one in which they are actually located will be shown the prices for that country.

Upon reaching the check-out, the real approved purchase price for the country to which the purchased products are to be shipped will be shown in the shopping cart.

6.3 The shipment will take place via Nexive courier and will be traceable via a tracking code issued by the same.

6.4 Shipment (5 working days) is free from 50,00 € throughout Italy and begins the moment the package is delivered to the courier.

6.5 Delivery times are however subject to variations based on the location or country of delivery.

6.6 Orders will be shipped from Monday to Friday. Orders placed on Saturdays and Sundays or on other holidays or public holidays will be processed by TOR beginning from the first working day following the one upon which they are made.

6.7 The delivery to the customer of the products included in the order will be carried out by a specially appointed courier. No responsibility can be attributed to TOR in the event of delay in delivery of the order.

6.8 The products will be packaged in such a way as to guarantee their intact delivery.
Three-ply corrugated fiberboard boxes and filling materials such as bubble films, wrapping paper, air cushions and all the necessary items will be used.

6.9 The products purchased on the site can be delivered throughout Italy (including the islands) to the address indicated at the time of purchase.

6.10 If the item is available in the warehouse, the expected delivery date is determined by the following elements:
– shipping time (up to 5 working days)
– verification of the reliability of the information provided when the payment is executed
– preparation of the order
– handling of the package(s) by the courier

6.11 The deadline for the delivery of the order will be communicated to the customers. In the event that delivery is delayed by more than 10 days from the scheduled date, customers may cancel their order by registered letter with return receipt to be sent to: TOR by Anna Marconi, Piazza della Repubblica n. 18-20124 Milan.

7 – COST

The cost of the purchase of products is that provided on each occasion to the customer directly by TOR through the site itself and summarized in the total amount in the cart.
Payment of the cost can be carried out by the customer using one of the methods detailed below.

8 – PAYMENT METHODS

The payment for products purchased on-line by the customer will take place using one of the methods presented during the Checkout phase.

The client will not be charged more that the price shown as order total at the end of the purchase procedure.

Orders are invoiced in Euro and reflect the Euro prices published on our website.

The amount that will be debited to the credit card or PayPal account of customers whose currency is not the Euro may vary as it is based on exchange rates which are subject to change.

The payments for products purchased can be made exclusively by bank transfer or PayPal account (www.paypal.it).

8.1 PayPal

Customer can pay directly via a verified PayPal verified account by clicking on “Pay Now”
Customers without an account can pay by clicking on “Pay by card” and using any credit card.

The amount paid by the customer in relation to each purchase order is charged to the customer’s PayPal account at the time of sending the purchase order by the customer.

For each transaction made through their PayPal account, the customer will receive a confirmation e-mail from PayPal.

TOR reserves the right not to accept purchase orders or to suspend/cancel the processing of contracts already concluded if PayPal communicates anomalies or irregularities in payment.

In payments through PayPal, at no time during the purchase process is TOR able to access information related to the customer’s credit card, which is transmitted via a secure connection directly to the Paypal gateway which manages the transaction.

No TOR computer archive will therefore retain this data.

In no case may TOR be held responsible for any fraudulent and improper use of credit cards by third parties upon payment for products purchased on the site.

Furthermore, TOR cannot be held responsible for the outcome of the transaction, which takes place between the customer and PayPal.

8.2 Bank Transfer

In the case of payment for products by bank transfer, TOR’s bank details will be given in the confirmation email for the order sent to the customer.

The same details will be immediately visible on the web page which will open immediately after the conclusion of the online order.

In this case, the products in the customer’s order will be set aside to await the transfer of the corresponding amounts to the TOR current account and the order will not be dispatched until the amount has been transferred to our current account.

The customer will in any case be required to send a copy of the bank transfer for the payment to TOR within 48 hours of receipt of the order confirmation by e-mail at info@ceramichemaremoro.com.

If no copy of the bank transfer is received within the aforementioned term of 48 hours of receipt, TOR will cancel the customer’s order.

The order will be dispatched once TOR has received the actual crediting of the amount due in its current account.

Bank Transfer Details:

Bank: BANCA UNICREDIT – AGENZIA: ROMA PRATI
Name: MARCONI ANNA
IBAN: IT65F0200803295000105458008
BIC (swift code): UNCRITM1Y86
Payment description: Maremoro – numero ordine 000000 (give order number received via e-mail)

9 – DELIVERY AND BILLING

9.1 The ordered products will be sent to the address provided by the customer before purchase. The customer may choose to provide a different shipping address from the billing address.

9.2 Products will not be delivered to PO Boxes or poste restante, and all orders containing delivery addresses for PO Boxes and poste restante will be automatically deleted.

9.3 For each order placed, the customer will receive an email of receipt of the order with its identification number, which is different from the invoice identification number.

9.4 For each order placed on the site, TOR will issue an invoice (if requested by the customer) of the products dispatched, which will be sent by e-mail to the placer of the order, pursuant to Article 14 D. P. R. 445/2000.

9.5 For the issuance of the invoice, the information provided by the customer in the order form shall prevail. Once the invoice has been issued, it will not be possible to make any changes to the data entered.

9.6 The order number and the invoice number are not the same.

9.7 The contractual service of TOR towards the customer is understood to be fulfilled when the products purchased by the customer are delivered by TOR to the chosen courier.

10 – OBLIGATIONS OF THE BUYER

Upon delivery by the courier of the purchased product, the customer is required to check:

10.1 that the number of packages delivered corresponds to that indicated in the transport document.

10.2 that the packaging and sealing materials are intact, undamaged and not wet or otherwise altered

10.3 Any damage to the packaging and/or product or any disparity in the number of packages or indications must be immediately communicated by the customer, who should write GOODS UNCHECKED (AND SPECIFYING THE REASON, eg “packaging damaged”, “packaging crushed”, etc.) on the courier’s receipt document. Once the courier’s document has been signed, the customer can make no further objections about the appearance of the goods delivered.

10.4 Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 24 hours of its discovery, in accordance with the methods provided in these general conditions.

10.5 In the case of refused delivery or non-collection within 5 working days of the product in storage at the courier’s warehouses due to repeated impossibility of delivering to the address indicated by the customer when ordering, the product ordered will be returned to the TOR warehouses and any shipping costs charged to TOR will be deducted from any refund due to the Customer.

10.6 The customer agrees and undertakes, once the purchase process is completed, to provide for the printing and preservation of these general conditions, which the customer has already read carefully and accepted as an obligatory phase of the purchase process, as well as the specifications of the product purchased, in order to fully satisfy the conditions set forth in art. 3 and 4 of the Legislative Decree. No. 185/1999.

10.7 It is strictly forbidden for the purchaser to enter false, and/or invented and/or fictitious data during registration and/or completion of the form relating to the purchase contract; all personal data and email address must be exclusively their real personal data and not of third parties or invented.

10.8 It is expressly forbidden for one person to register more than once or to enter the data of third parties. TOR reserves the right to prosecute any violation or abuse in the interest and for the protection of all customers.

10.9 In case of non-delivery by the courier due to an error in the address, lack of information and/or absence, TOR reserves the right to charge the customer for any storage costs incurred.

10.10 The customer exempts TOR from any liability arising from the issue of incorrect fiscal documents due to errors in the data provided by the customer, since the customer is solely responsible for its correct entry.

10.11 Registered customers are responsible for the conservation and proper use of all the emails, usernames and passwords used to connect to the Website and must take all necessary measures to ensure that they are used properly and that the username and password are kept secret and not disclosed to any unauthorized person.
Registered Customers are responsible for any activity that is carried out by means of his/her account and is liable for damages resulting from the improper use of his/her access data by third parties.

10.12 Registered Customers must immediately inform TOR if there are reasons to believe that a username (or email) or password is, or is likely to be, known to someone not authorized to use them or is likely to be used in a manner which is not permitted.

10.13 If a Registered Customer forgets or loses their username, they must contact TOR and carry out the security checks provided by TOR.

TOR reserves the right to suspend usernames (or emails) and passwords for accessing the site if it believes there is – or is likely to be – a security issue or the unauthorized use of the same.

11 – RIGHT OF WITHDRAWAL

11.1 Pursuant to art. 64 D.Lgs. N.206 / 2005, the customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without incurring any penalty in accordance with the terms and procedures indicated in the following articles.

11.2 The supply of customized or tailor-made goods is exempted from the right of withdrawal, as established by law.

11.3 To exercise the right of withdrawal as per art.14.1 above, the customer must complete the request form and send it to TOR within 14 (fourteen) working days of the date of receipt of the products with respect to which the right of withdrawal is being exercised.

11.4 The withdrawal must be communicated by sending a registered letter with acknowledgment of receipt (with return receipt) to the following address:

TOR by Anna Marconi – sole proprietorship
Piazza della Repubblica 18, 20124 Milano (MI), Italy
Tel: +39 347 5420061
E-mail: info@ceramichemaremoro.com

Within this same period, the following can also be sent:

– A fax which must be followed within 48 hours by the aforementioned registered letter with acknowledgment of receipt confirming the withdrawal.

The fax should be sent to: 0421 667033

An e-mail by certified mail to tordiannamarconi@legalmail.it

An e-mail address: info@ceramichemaremoro.com

ESEMPIO MODULO RECESSO (Not mandatory)

(If you wish to cancel the purchase contract, please fill in and return this form.)

To: TOR by Anna Marconi – Individual company
Piazza della Repubblica 18, 20124 Milan (MI), Italy
Tel: +39 347 5420061

I/We hereby declare (*) my/our withdrawal from the purchase contract by me/us (*) stipulated in regard to the following articles(*)/the provision of the following service (*)
_______________________________________________

Ordered on date (*)/ received on date (*)
_______________________________________________

Name of customer
_______________________________________________
Address of customer
_______________________________________________
_______________________________________________
__________________
Signature of customer (only if printed on paper)
_______________

Date

(*) delete as applicable

Once the aforementioned notice of withdrawal has been received, instructions on how to return the product(s) will immediately be communicated to the customer.

The return product must be received by TOR within 14 days of receipt of the aforementioned communication. For this purpose the delivery date to the courier will be used.

12 – SHIPPING ADDRESS FOR RETURN

12.1 In the case of withdrawal, the Customer must return the products to the vendor within 14 (fourteen) days of the withdrawal by sending the returned product/products to the following address:

TOR by Anna Marconi – Individual business
Piazza della Repubblica 18, 20124 Milan (MI), Italy

12.2 Returns may only be requested only by the customer making the original order and carried out at the same address used for shipping.

12.3 The purchased product must be returned new and intact, unused, unaltered, unwashed and complete with all its parts and its relative control tag, with all seals intact and untampered with and in its original packaging (including packaging and original boxes, and any accessory material) without postal labels.

12.4 To prevent damage to the original packaging, it is recommended that it be inserted in a second box.

12.5 The shipping costs related to the return of the product will be charged to the customer and will not be reimbursed unless the original item was incorrect or defective.

12.6 The shipping costs related to the return of the product also from outside Italian territory and the European Union will be charged to the customer; the costs of delivery to the customer and any other incidental expenses and/or taxes shown at the time of ordering will not be reimbursed.

12.7 Until receipt in the TOR warehouse has been certified, the shipment is entirely the responsibility of the customer.

12.8 The right of withdrawal applies only to the product purchased in its entirety; it is not possible to exercise withdrawal for only one or more parts of the product purchased. In the case of orders which are composed of several products, it is possible to exercise withdrawal for one or more of the products included in the order, specifying the products you intend to return and completing the form, pursuant to the previous art. 14.2.

12.9 In the case of damage to the product during transport, TOR will inform the customer of the event (within 5 working days of receipt of the product in its stores), to allow the customer to promptly report to the courier or carrier chosen by them and obtain a refund of the value of the product (if insured); in this case, the product will be made available to the customer for its return, simultaneously canceling the request for withdrawal.

12.10 TOR is not responsible in any way for damage to, or for the theft/loss of, products.

12.11 In the case of return, upon arrival at TOR, the product will be examined to assess any damage or tampering not caused by transport. If the packaging is damaged, TOR will deduct from the refund due a percentage, in any case not higher than 10% of the value of the product itself, as a contribution towards costs.

12.12 After deducting any reimbursement costs for damage to the original packaging, TOR will reimburse the customer the amount already paid for the purchase of the product within 14 days of its return.

12.13 Reimbursement will be made by means of a bank transfer to the current account provided by the customer.

12.14 It is the customer’s responsibility to promptly provide the bank details to which the refund will be sent (ABI-CAB-IBAN codes-Account number and the bank of the person issued the invoice).

12.15 The customer loses the right to exercise the right of withdrawal in the case that, in regard to the returned product (or packaging and/or its contents), TOR ascertains:

– The use, including the washing – even partial -, of the product and any accessories;

– The lack of external packaging and/or of the original inner packaging;

– Tampering and damaging of warranty seals;

– The absence of parts of the product;

– The absence of the control tag attached to the product;

– Damage to the product not caused during transportation.

In all these cases, the products will remain in storage at the TOR warehouse and will be available to the customer for collection at his/her own expense.

In the event that the right of withdrawal is exercised after the deadline set by art. 64 of Legislative Decree 206/2005 TOR will return the product to the Customer, charging them again for the shipping costs.

13 – GUARANTEES

13.1 All products sold through the site are covered by the manufacturer’s warranty for patent defects, for a duration of 24 months if the customer is a consumer (not a company or self-employed with VAT number), as per Legislative Decree no. n. 206/2005.

13.2 The consumer is obliged to treat the product carefully and to follow the maintenance instructions at https://www.ceramichemaremoro.com/faq/

13.3 Damage caused by, for example, an accidental fall or incorrect use are not considered patent defects.

13.4 In the event of a patent defect, the consumer must send the product by insured courier to TOR by Anna Marconi – Individual Enterprise, Piazza della Repubblica 18, 20124 Milan (MI) in order for checks to be carried out as to whether the damage is due to natural wear and tear from the use of the product or from improper use or improper maintenance of the same.

13.5 If the claimed patent defect is not found by the member of our staff responsible, no action can be taken nor refund be made.

13.6 The legal guarantee entitles you to the elimination of any patent defect in the product by repair (unless the necessary repair is objectively impossible or excessively expensive) or replacement of the same (subject to availability of the product).

14 – CONTRACTUAL TERMINATION AND EXPRESS TERMINATION CLAUSE

TOR has the right to terminate the stipulated contract simply by communicating the fact to the customer with appropriate and justified reasons; in this case the customer will be entitled exclusively to the refund of any sums already paid.

15 – COMPLAINTS

Any customer complaints should be addressed to:

TOR by Anna Marconi – sole proprietorship.
Piazza della Repubblica 18, 20124 Milano (MI), Italy
Tax number: 08551130969 / C.F: MRCNNA83R59G489R
Tel: +39 347 5420061
E-mail: info@ceramichemaremoro.com

These general conditions are governed exclusively by Italian law.

16 – JURISDICTION AND VENUE

Any dispute concerning the application, execution, interpretation and violation of purchase contracts stipulated online through the Site is subject to Italian jurisdiction; for any matter not expressly provided for herein, these general conditions make reference to the combined provisions of Legislative Decree No. 50 dated 15.1.1992 and Legislative Decree No. 185 of 22.5.1999.

Any dispute between the parties deriving from the contract in question shall be settled in the Court of the area wherein the client or consumer has their residence (Art. 1469 Bis N ° 19).

All other cases shall be settled in the Milan courts.

17 – INFORMATION ON PRIVACY AND TREATMENT OF PERSONAL DATA

Dear Customer,
Pursuant to Article 13 of Legislative Decree no. 196/2003 and subsequent amendments and additions, TOR, as Data Controller, informs the customer that the personal data provided by them and acquired during (1) registration in the reserved access area of the site, (2) at the conclusion of an online purchase contract through the data entered in the relevant forms, (3) when browsing the site through the so-called system “logs”, will be processed, using manual, IT and telematic tools, for the purposes indicated below.

a) The completion by TOR of the activities necessary for the conclusion, management and execution of contracts for the purchase of products through the site in its ownership;
b) For purposes strictly connected to and/or necessary for the satisfaction of each request made by the user through the site or by e-mail or other tools of communication;
c) The execution of obligations provided for by EU laws, regulations and norms as well as by the instructions given by the authorities legally empowered to do so by the law or by supervisory and control bodies;
d) Sending newsletters and promotional material concerning the products offered by TOR.

With reference to the purposes indicated above, TOR informs that the provision of data is mandatory for the purposes listed in a), b) and c) with the consequence that in such a case, a refusal to provide this data will make it impossible for TOR to satisfy and fulfil the requested orders or customer requests.

In consideration of the above, with reference to the data treatments referred to in point d), TOR will on each occasion request from the customer, through forms on the site, their consent to the implementation of this type and treatment.

The processing of personal data takes place exclusively for purposes strictly related to the above and in order to ensure the security and confidentiality of the data. In addition, personal data may be disclosed – for the purposes referred to in points a), b) and c) – to subjects other than TOR who will process it as independent holders or data processors.
In any case, personal data will not be disseminated.
All data will remain within the European Union.
Finally, TOR informs its customers that Article 7 of Legislative Decree no. 196/2003 confers to the customer who communicates his or her personal data, specific rights, among which that of obtaining from the owner or manager, where aware of its existence, the confirmation of the existence or otherwise of personal data, and that such data be made available to them in an intelligible form, to know the origin of that data as well as the methods and purposes upon which the processing is based, to obtain the cancellation, transformation into an anonymous form or the blocking of data processed in violation of the law as well as the updating, correction, or in the case of interest, integration of data, oppose, for legitimate reasons, the processing itself.

In order to be aware of violations or changes in the policies relating to the protection of personal data followed by TOR and caused, primarily, by regulatory changes, the customer should at intervals consult this document.

The data controller is TOR by Anna Marconi in the person of its legal representative Anna Marconi.
TOR by Anna Marconi – sole proprietorship.
Piazza della Repubblica 18, 20124 Milano (MI), Italy
Tel: +39 347 5420061
E-mail: info@ceramichemaremoro.com
REA: MI-2087780

The processing of data is carried out using tools which guarantee security and confidentiality pursuant to D.P.R. n. 318/99 with controlled access limited to authorized persons. The data will be stored in our database for the time prescribed by law.
In relation to the provisions of Art. 7 of Legislative Decree no. 196/2003, the Customer may therefore exercise his/her right to oppose for legitimate reasons the processing, have free access to the data concerning him or her, verify their correctness and the use for which they are intended and request that they be updated, corrected or cancelled.
The customer may also object to illegitimate and irrelevant processing of the data and request its cancellation.

By completing the purchase order, the customer declares that they have been fully informed about the purposes and methods of the processing, the subjects or categories of subjects to whom their personal data may be communicated and the exercise of their rights and therefore expresses their consent to the processing of personal and sensitive data.